Shipping policy

At Decoriva, we are committed to delivering your Slipcovers safely, efficiently, and on time. This Shipping Policy outlines all important details about order processing, shipping times, and delivery expectations.

1. Order Cut-Off Time

To ensure timely processing, all orders must be placed before 5:00 PM (GMT-05:00) Eastern Standard Time, New York. Orders received after this time will be processed the following business day.

2. Handling Time

After your order is placed, our team carefully prepares your item(s) for shipment.

  • Handling Time: 2–3 business days (Monday–Friday)
  • Orders are not processed on weekends or U.S. public holidays.

3. Shipping Methods and Transit Times

We offer $5.99  standard shipping for all orders. Estimated transit times are as follows:

Shipping Time: 5–7 business days (Monday–Friday)

Delivery Time: Typically 7-10 business days from the date of order, depending on your location.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or holidays.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number and carrier information. You can use this tracking number to monitor your shipment in real time until it arrives at your address.

5. Shipping Address Accuracy

Please ensure that your billing and shipping addresses are accurate and complete. Decoriva is not responsible for delays or delivery issues caused by incorrect, incomplete, or invalid shipping information.

6. International Shipping

Currently, Decoriva We currently ship only within the United States. International shipping is not available at this time.. If international shipping becomes available, detailed shipping rates, customs, and import duties will be provided at checkout.

7. Shipping Delays

While we strive for timely delivery, some circumstances may result in delays:

  • Carrier service interruptions or delays
  • Severe weather conditions
  • Holidays and high-volume periods

We appreciate your patience and will provide updates if your order is affected by any delay.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at support@decoriva.co. Include your order number and, if applicable, photos of the damaged item. If your package is confirmed lost by the carrier, or if your item arrives damaged, we will offer a replacement or refund after reviewing the case. Please contact us within 30 days of delivery for damaged items, or within 30 days of the estimated delivery date for lost packages. For damaged items, please include your order number and clear photos of the product and packaging.

9. Combined Shipping

Multiple items purchased in a single order will typically be shipped together. In some cases, items may ship separately to ensure faster delivery. Tracking information for each shipment will be provided.

10. Contact Information

For any questions about shipping, delivery, or order tracking, please reach out to our customer support team:

Email: support@decoriva.co

Address:

Decoriva
3890 Novaline Ln S, Jacksonville, Florida 32277, United States

Customer Support Hours

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed

11. Why Choose Decoriva for Shipping?

  • Standard shipping on all orders is $5.99
  • Reliable handling and transit times
  • Real-time order tracking
  • Customer support available for any shipping issues
  • Commitment to safely delivering high-quality Slipcovers