Return & Refund Policy

At Decoriva, we take pride in delivering high-quality Slipcovers crafted with attention to detail and premium materials. Your satisfaction is our priority. This Return & Refund Policy explains how you can return or exchange items, request refunds, and what to expect during the process.

1. Return Eligibility

We accept returns for both defective and non-defective products under the following conditions:

  • Return Period: Within 30 days from the delivery date
  • Product Condition: Items must be new, unused, and in original packaging
  • Exchanges: Accepted for new items only

Please note: Due to the nature of Slipcovers, slight variations in fit, stretch, or color may occur depending on furniture type, lighting, and screen display. These differences are not considered defects.

Items that do not meet these requirements may not be eligible for a return or exchange.

2. How to Initiate a Return or Exchange

To begin a return or exchange:

  • Contact our support team at support@decoriva.co
  • Provide your order number and a brief explanation for the return or exchange
  • Follow the instructions provided by our support team to ship your item

Please do not return items without contacting our customer support first.

3. Return Method and Shipping Costs

Return Method: By mail.

Return Address:
Decoriva
3890 Novaline Ln S, Jacksonville, Florida 32277, United States

Please contact us at support@decoriva.co before sending your return so we can provide return instructions and confirm return eligibility.

  • Return Shipping Costs: Customers are responsible for return shipping unless the product was defective, damaged, or incorrect
  • No Restocking Fees: Decoriva does not charge any restocking fees for eligible returns

4. Refund Processing

Once we receive and inspect your returned item:

  • Refunds for approved returns are processed within 5 business days
  • Refunds are issued using the original payment method

Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Exchanges

If you wish to exchange a product:

  • Contact support@decoriva.co to confirm availability of the replacement item
  • Ship the original product according to our instructions
  • We will send your replacement once the original item is received and inspected

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately:

  • Provide your order number
  • Include photos of the damage or defect

Our support team will guide you through the return or replacement process. Decoriva will cover return shipping costs for defective or damaged items.

7. Non-Returnable Items

For quality and safety reasons, certain items are not eligible for return, including:

  • Products that have been used, washed, altered, or damaged after delivery
  • Items not in their original condition and packaging
  • Gift cards or digital products (if applicable)

8. Customer Support

For questions, concerns, or assistance with returns and refunds, our team is available:

Email: support@decoriva.co

Address:

Decoriva
3890 Novaline Ln S, Jacksonville, Florida 32277, United States

Support Hours

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed

We aim to respond to all inquiries within 24–48 business hours.

9. Why Choose Decoriva for Returns & Refunds?

  • Hassle-free returns and exchanges
  • Free return shipping for defective or damaged items
  • No restocking fees
  • Refunds processed within 5 business days
  • Customer support available for guidance and assistance

At Decoriva, we are committed to ensuring your satisfaction with every purchase of our Slipcovers.